Privacy Policy

1. Who We Are

MHD Logistics ("we", "us", "our") is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at: operations@mhdlogistics.co.uk or by telephone on 0330 030 0018.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Identity data — your name and job title
• Contact data — email address and telephone number
• Account data — login credentials for our client portal
• Shipment data — container numbers, origin, destination, and status information relating to your freight
• Communications data — messages and enquiries you send us via our contact form or email
• Technical data — IP address, browser type, and usage data collected automatically when you visit our website

3. How We Collect Your Data

We collect data through the following means:

• Directly from you when you register for a client account, submit our contact form, or communicate with us
• Automatically via cookies and similar technologies when you browse our website
• From third parties such as shipping carriers and freight partners in connection with your shipments

4. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

5. Cookies

Our website uses cookies to improve your experience and to analyse site usage. We use a cookie consent banner to obtain your permission before placing non-essential cookies. You can withdraw your consent at any time by clearing your browser cookies. For more information on the cookies we use, please refer to our cookie banner.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Service providers — third-party companies that help us operate our website and deliver our services (e.g. hosting providers, container tracking services), who are bound by data processing agreements
• Freight and logistics partners — shipping lines, port operators, and carriers involved in handling your shipments
• Legal and regulatory authorities — where required by law, court order, or regulatory obligation

7. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or adequacy decisions, to protect your data to the same standard as required under UK GDPR.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Client account data is retained for the duration of our business relationship and for up to 6 years thereafter in accordance with UK tax and commercial law. Enquiry data is retained for up to 2 years.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests
• Rights related to automated decision-making — we do not carry out solely automated decision-making that produces legal or similarly significant effects

To exercise any of these rights, please contact us at operations@mhdlogistics.co.uk. We will respond within one calendar month.

10. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.